129 lines
3.8 KiB
Go
129 lines
3.8 KiB
Go
package mf_callback_ticket
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import (
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"fmt"
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"strconv"
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"strings"
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)
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type TicketStatus int
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// TicketStatus 工单状态
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const (
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TicketStatusNull TicketStatus = iota // 未知状态
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TicketStatusNew
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TicketStatusInProgress
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// TicketStatusFailed
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TicketStatusNoAnswer1
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TicketStatusNoAnswer2
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// TicketStatusBusy
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// TicketStatusCancelled
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TicketStatusTimeout
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TicketStatusPending
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// TicketStatusAnswered
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// TicketStatusCompleted
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TicketStatusClosed
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)
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func (ts TicketStatus) Enum() string {
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switch ts {
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case TicketStatusNull:
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return "NULL"
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case TicketStatusNew:
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return "NEW"
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case TicketStatusInProgress:
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return "IN_PROGRESS"
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case TicketStatusNoAnswer1:
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return "NO_ANSWER_1"
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case TicketStatusNoAnswer2:
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return "NO_ANSWER_2"
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case TicketStatusTimeout:
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return "TIMEOUT"
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case TicketStatusPending:
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return "PENDING"
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case TicketStatusClosed:
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return "CLOSED"
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// 如果没有匹配的状态，返回未知状态
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default:
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return "UNKNOWN"
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}
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}
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func (ts TicketStatus) String() string {
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return fmt.Sprintf("%d", ts)
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}
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// ParseCallTag 将字符串转换为 CallTag 枚举类型
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func ParseCallTag(s string) TicketStatus {
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if i, err := strconv.Atoi(s); err == nil {
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return TicketStatus(i)
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}
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// 如果转换失败，则按名称匹配（忽略大小写）
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switch strings.ToUpper(s) {
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case "NULL":
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return TicketStatusNull
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case "NEW":
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return TicketStatusNew
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case "IN_PROGRESS":
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return TicketStatusInProgress
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case "NO_ANSWER_1":
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return TicketStatusNoAnswer1
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case "NO_ANSWER_2":
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return TicketStatusNoAnswer2
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case "TIMEOUT":
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return TicketStatusTimeout
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case "PENDING":
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return TicketStatusPending
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case "CLOSED":
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return TicketStatusClosed
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case "":
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// 如果字符串为空，则返回未知状态
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return TicketStatusNull
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default:
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// 默认返回未知状态
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return TicketStatusNull
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}
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}
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// CallbackTicketQuery 查询条件结构体
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type CallbackTicketQuery struct {
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CallerNumber string `form:"callerNumber"`
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AgentName string `form:"agentName"`
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Status string `form:"status"`
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StartTime string `form:"startTime"` // 创建时间范围-起始
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EndTime string `form:"endTime"` // 创建时间范围-结束
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PageNum int `form:"pageNum" binding:"required"`
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PageSize int `form:"pageSize" binding:"required"`
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}
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// @Description VoLTE用户信息
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type CallbackTicket struct {
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TicketId int64 `json:"ticketId" gorm:"column:ticket_id"` // 工单ID
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CallerNumber string `json:"callerNumber" gorm:"column:caller_number"` // 主叫号码
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CalleeNumber string `json:"calleeNumber" gorm:"column:callee_number"` // 被叫号码
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Status string `json:"status" gorm:"column:status"` // 工单状态
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AgentName string `json:"agentName" gorm:"column:agent_name"` // 座席名称
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AgentEmail string `json:"agentEmail" gorm:"column:agent_email"` // 座席邮箱
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AgentMobile string `json:"agentMobile" gorm:"column:agent_mobile"` // 座席手机号码
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Comment string `json:"comment" gorm:"column:comment"` // 工单备注
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MsdData string `json:"msdData" gorm:"column:msd_data"` // MSD数据
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RmUid string `json:"rmUid" gorm:"column:rm_uid"` // RM用户ID
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CreatedAt int64 `json:"createdAt" gorm:"column:created_at"` // 创建时间
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UpdatedAt *int64 `json:"updatedAt" gorm:"column:updated_at;autoUpdateTime:false"` // 更新时间
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}
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type AgentInfo struct {
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Index int `json:"index"`
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Name string `json:"name"`
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Online bool `json:"online"`
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Email string `json:"email"`
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Mobile string `json:"mobile"`
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Domain string `json:"domain"`
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Password string `json:"password"`
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}
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// TableName 表名称
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func (*CallbackTicket) TableName() string {
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return "mf_callback_ticket"
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}
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