230 lines
8.1 KiB
Go
230 lines
8.1 KiB
Go
package cdr
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import (
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"encoding/json"
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"fmt"
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"net/http"
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"strings"
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"time"
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ueCallBackTicket "be.ems/features/ue/mf_callback_ticket"
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"be.ems/lib/config"
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"be.ems/lib/core/ctx"
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"be.ems/lib/dborm"
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"be.ems/lib/email"
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"be.ems/lib/log"
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"be.ems/lib/services"
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neService "be.ems/src/modules/network_element/service"
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wsService "be.ems/src/modules/ws/service"
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)
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var (
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UriCDREvent = config.DefaultUriPrefix + "/cdrManagement/v1/elementType/{elementTypeValue}/objectType/cdrEvent"
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UriCDRFile = config.DefaultUriPrefix + "/cdrManagement/v1/elementType/{elementTypeValue}/objectType/cdrFile"
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CustomUriCDREvent = config.UriPrefix + "/cdrManagement/v1/elementType/{elementTypeValue}/objectType/cdrEvent"
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CustomUriCDRFile = config.UriPrefix + "/cdrManagement/v1/elementType/{elementTypeValue}/objectType/cdrFile"
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)
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// CDREvent CDR数据表格结构体
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type CDREvent struct {
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NeType string `json:"neType" xorm:"ne_type"`
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NeName string `json:"neName" xorm:"ne_name"`
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RmUID string `json:"rmUID" xorm:"rm_uid"`
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Timestamp int `json:"timestamp" xorm:"timestamp"`
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CDR map[string]any `json:"CDR" xorm:"cdr_json"`
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}
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// PostCDREventFrom 接收CDR数据请求
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func PostCDREventFrom(w http.ResponseWriter, r *http.Request) {
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log.Info("PostCDREventFrom processing... ")
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neType := ctx.GetParam(r, "elementTypeValue")
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var cdrEvent CDREvent
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if err := ctx.ShouldBindJSON(r, &cdrEvent); err != nil {
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services.ResponseInternalServerError500ProcessError(w, err)
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return
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}
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neTypeLower := strings.ToLower(cdrEvent.NeType)
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if neType == "" || neType != neTypeLower {
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services.ResponseInternalServerError500ProcessError(w, fmt.Errorf("inconsistent network element types"))
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return
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}
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tableName := fmt.Sprintf("cdr_event_%s", neTypeLower)
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affected, err := dborm.XormInsertTableOne(tableName, cdrEvent)
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if err != nil && affected <= 0 {
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log.Error("Failed to insert "+tableName, err)
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services.ResponseInternalServerError500ProcessError(w, err)
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return
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}
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// 发送到匹配的网元
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neInfo := neService.NewNeInfo.SelectNeInfoByRmuid(cdrEvent.RmUID)
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if neInfo.RmUID == cdrEvent.RmUID {
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// 推送到ws订阅组
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switch neInfo.NeType {
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case "IMS":
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if v, ok := cdrEvent.CDR["recordType"]; ok && (v == "MOC" || v == "MTSM") {
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wsService.NewWSSend.ByGroupID(wsService.GROUP_IMS_CDR+neInfo.NeId, cdrEvent)
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}
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case "SMF":
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wsService.NewWSSend.ByGroupID(wsService.GROUP_SMF_CDR+neInfo.NeId, cdrEvent)
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case "SMSC":
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wsService.NewWSSend.ByGroupID(wsService.GROUP_SMSC_CDR+neInfo.NeId, cdrEvent)
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case "SGWC":
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wsService.NewWSSend.ByGroupID(wsService.GROUP_SGWC_CDR+neInfo.NeId, cdrEvent)
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}
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}
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// MF网元类型特殊处理, 未接电话的回拨工单流转处理
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if neTypeLower == "mf" && cdrEvent.CDR["recordType"] == "MOC" && cdrEvent.CDR["agentName"] == "" {
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// 发送到MF网元
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// 构造网元MF的API地址
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url := fmt.Sprintf("http://%s:%d/api/rest/systemManagement/v1/elementType/%s/objectType/config/agents",
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neInfo.IP, neInfo.Port, strings.ToLower(neInfo.NeType))
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// 发送HTTP请求获取座席列表
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resp, err := http.Get(url)
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if err != nil {
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log.Error("Failed to get MF agents", err)
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services.ResponseInternalServerError500ProcessError(w, err)
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return
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}
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defer resp.Body.Close()
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// 解析座席列表响应
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var agentResp struct {
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Code int `json:"code"`
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Data []ueCallBackTicket.AgentInfo `json:"data"`
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Msg string `json:"msg"`
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}
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if err := json.NewDecoder(resp.Body).Decode(&agentResp); err != nil {
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log.Error("Failed to decode MF agents response", err)
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services.ResponseInternalServerError500ProcessError(w, err)
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return
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}
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// 调用服务获取最新一个被分配工单的座席和下一个要分配的座席
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mfService := ueCallBackTicket.NewCallbackTicketService()
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lastAgentName, err := mfService.GetLastAssignedAgent()
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if err != nil {
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log.Error("Failed to get last assigned agent", err)
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// 可以继续执行，不返回错误
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}
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// 选择下一个要分配的座席
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selectedAgent := mfService.SelectNextAgent(agentResp.Data, lastAgentName)
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if selectedAgent != nil {
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// 创建回调工单
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var updatedAt *int64 = nil
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ticket := ueCallBackTicket.CallbackTicket{
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CallerNumber: cdrEvent.CDR["callerParty"].(string),
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CalleeNumber: cdrEvent.CDR["calledParty"].(string),
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Status: ueCallBackTicket.TicketStatusNew.Enum(),
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AgentName: selectedAgent.Name,
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AgentEmail: selectedAgent.Email,
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AgentMobile: selectedAgent.Mobile,
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Comment: "",
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RmUid: cdrEvent.RmUID,
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CreatedAt: time.Now().UnixMicro(),
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UpdatedAt: updatedAt,
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}
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if err := mfService.InsertCallbackTicket(&ticket); err != nil {
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log.Error("Failed to insert MF callback ticket", err)
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// services.ResponseInternalServerError500ProcessError(w, err)
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// return
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}
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// 新工单分配后发送邮件通知
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if selectedAgent.Email != "" {
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// 发送邮件通知
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emailConfig := config.GetSMTPConfig()
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if emailConfig != nil && emailConfig.Enabled {
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// 创建配置副本，避免修改全局配置
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emailCopy := *emailConfig // 浅拷贝结构体
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// 合并配置中的To地址和当前工单的座席邮箱
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var recipients []string
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// 添加配置中的原始收件人（如管理员、监控人员等）
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if len(emailConfig.To) > 0 {
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recipients = append(recipients, strings.Split(emailConfig.To, ",")...)
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}
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// 添加当前工单的座席邮箱
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recipients = append(recipients, ticket.AgentEmail)
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// 去重处理（避免重复邮箱）
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emailCopy.To = strings.Join(email.RemoveDuplicateEmails(recipients), ",")
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// 设置邮件主题和内容
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emailCopy.Subject = "新工单分配通知"
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emailCopy.Body = fmt.Sprintf("您被分配了一个新的回拨工单(编号:%d, 主叫号码：%s), 请及时处理.",
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ticket.TicketId, ticket.CallerNumber)
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go email.SendEmailWithGomail(emailCopy) // 异步发送
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}
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}
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}
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log.Warn("No available agents found for callback ticket")
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}
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// MF网元类型特殊处理, 处理座席回拨的工单流转
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if neTypeLower == "mf" && cdrEvent.CDR["recordType"] == "MTC" {
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// 获取座席号码(主叫)和被叫号码
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agentNumber, ok1 := cdrEvent.CDR["callerParty"].(string)
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callerNumber, ok2 := cdrEvent.CDR["calledParty"].(string)
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if !ok1 || !ok2 {
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log.Error("Invalid CDR format: missing callerParty or calledParty")
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services.ResponseInternalServerError500ProcessError(w, fmt.Errorf("invalid CDR format"))
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return
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}
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// 获取通话时长
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callDuration, ok := cdrEvent.CDR["callDuration"].(float64)
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if !ok {
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// 尝试其他可能的类型
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if durationInt, ok := cdrEvent.CDR["callDuration"].(int); ok {
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callDuration = float64(durationInt)
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} else {
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log.Error("Invalid CDR format: callDuration is not a number")
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services.ResponseInternalServerError500ProcessError(w, fmt.Errorf("invalid CDR format"))
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return
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}
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}
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// 通过座席号码和主叫号码查找符合条件的工单
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mfService := ueCallBackTicket.NewCallbackTicketService()
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ticket, err := mfService.FindCallbackTicketByAgentAndCaller(agentNumber, callerNumber)
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if err != nil {
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log.Error("Failed to find callback ticket", err)
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services.ResponseInternalServerError500ProcessError(w, err)
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return
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}
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if ticket == nil {
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// 没有找到对应的工单，可能是手动呼叫，不处理
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log.Warn(fmt.Sprintf("No callback ticket found for agent %s and caller %s", agentNumber, callerNumber))
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services.ResponseStatusOK204NoContent(w)
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return
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}
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// 获取通话信息
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seizureTime, _ := cdrEvent.CDR["seizureTime"].(string)
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releaseTime, _ := cdrEvent.CDR["releaseTime"].(string)
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cause, _ := cdrEvent.CDR["cause"].(string)
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// 处理回拨结果并更新工单
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if err := mfService.ProcessCallbackResult(ticket, callDuration, seizureTime, releaseTime, cause); err != nil {
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log.Error("Failed to process callback result", err)
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services.ResponseInternalServerError500ProcessError(w, err)
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return
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}
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log.Info(fmt.Sprintf("Successfully processed callback for ticket %d", ticket.TicketId))
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}
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services.ResponseStatusOK204NoContent(w)
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}
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