ticket:
  notifcation:
    enabled: true
    type: [smtp, sms]
    smtp:
      host: mail.smtp.com
      port: 25
      user: smtpext@smtp.com
      password: "1000smtp@omc!"
      tlsSkipVerify: true    
      from: restagent@localhost
      to: support@localhost
      subject: "Ticket Notification"
      body: "A new ticket has been created with ID: {{.ID}} and Subject: {{.Subject}}"
    sms:
      enabled: false
      provider: twilio
      account: "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
      token: "your_auth_token"
      from: "+1234567890"
      to: "+0987654321"
  timeout: 
    create: 60
    update: 60
    close: 60