feat: new

src/modules/crontask/processor/psap_ticket_monitor/psap_ticket_monitor.go

@@ -1,10 +1,15 @@
 package psap_ticket_monitor
 
 import (
+	"encoding/json"
+	"fmt"
+	"net/http"
+
 	ueCallBackTicket "be.ems/features/ue/mf_callback_ticket"
 	"be.ems/lib/log"
 	"be.ems/src/framework/cron"
 	"be.ems/src/framework/logger"
+	neService "be.ems/src/modules/network_element/service"
 )
 
 var NewProcessor = &PsapTicketMonitor{
@@ -92,7 +97,32 @@ func (s *PsapTicketMonitor) handleTimeoutTickets(status string, timeoutMicros in
 	// 更新超时工单状态
 	var updatedCount int
 	for _, ticket := range tickets {
-		if err := s.callbackTicketService.UpdateTicketToTimeout(&ticket, status); err != nil {
+		// 获取网元信息
+		neInfo := neService.NewNeInfo.SelectNeInfoByRmuid(ticket.RmUid)
+		// 构造网元MF的API地址
+		url := fmt.Sprintf("http://%s:%d/ne/config/data?neType=%s&neId=%s&paramName=agents",
+			neInfo.IP, neInfo.Port, neInfo.NeType, neInfo.NeId)
+		// 发送HTTP请求获取座席列表
+		resp, err := http.Get(url)
+		if err != nil {
+			log.Error("Failed to get MF agents", err)
+			continue
+		}
+		defer resp.Body.Close()
+
+		// 解析座席列表响应
+		var agentResp struct {
+			Code int                          `json:"code"`
+			Data []ueCallBackTicket.AgentInfo `json:"data"`
+			Msg  string                       `json:"msg"`
+		}
+
+		if err := json.NewDecoder(resp.Body).Decode(&agentResp); err != nil {
+			log.Error("Failed to decode MF agents response", err)
+			continue
+		}
+
+		if err := s.callbackTicketService.UpdateTicketToTimeout(&ticket, status, agentResp.Data); err != nil {
 			log.Errorf("更新工单 %d 状态失败: %v", ticket.TicketId, err)
 			continue
 		}

src/modules/network_element/repository/ne_info.go

@@ -19,6 +19,7 @@ func (r NeInfo) neListSort(arr []model.NeInfo) []model.NeInfo {
 	// neListSort 网元列表预设排序
 	var list = []string{
 		"OMC",
+		"CBC",
 		"MF",
 	}