fix: mf cdr event adjust

This commit is contained in:
zhangsz
2025-07-18 16:26:43 +08:00
parent f57c528c82
commit a3950e5dc0

View File

@@ -79,16 +79,34 @@ func PostCDREventFrom(w http.ResponseWriter, r *http.Request) {
// MF网元类型特殊处理, 未接电话的回拨工单流转处理 // MF网元类型特殊处理, 未接电话的回拨工单流转处理
if neTypeLower == "mf" && cdrEvent.CDR["recordType"] == "MOC" && cdrEvent.CDR["agentName"] == "" { if neTypeLower == "mf" && cdrEvent.CDR["recordType"] == "MOC" && cdrEvent.CDR["agentName"] == "" {
// 发送到MF网元
// 构造网元MF的API地址 // 构造网元MF的API地址
url := fmt.Sprintf("http://%s:%d/api/rest/systemManagement/v1/elementType/%s/objectType/config/agents", url := fmt.Sprintf("http://%s:%d/api/rest/systemManagement/v1/elementType/%s/objectType/config/agents",
neInfo.IP, neInfo.Port, strings.ToLower(neInfo.NeType)) neInfo.IP, neInfo.Port, strings.ToLower(neInfo.NeType))
if err := handleMFMissedCallCDR(url, cdrEvent); err != nil {
log.Error("Failed to handle MF missed call CDR", err)
services.ResponseInternalServerError500ProcessError(w, err)
return
}
}
// MF网元类型特殊处理, 处理座席回拨的工单流转
if neTypeLower == "mf" && cdrEvent.CDR["recordType"] == "MTC" {
if err := handleMFCDRCallBack(cdrEvent); err != nil {
log.Error("Failed to handle MF CDR callback", err)
services.ResponseInternalServerError500ProcessError(w, err)
return
}
}
services.ResponseStatusOK204NoContent(w)
}
// MF网元类型特殊处理, 未接电话的回拨工单流转处理
func handleMFMissedCallCDR(url string, cdrEvent CDREvent) error {
// 发送HTTP请求获取座席列表 // 发送HTTP请求获取座席列表
resp, err := http.Get(url) resp, err := http.Get(url)
if err != nil { if err != nil {
log.Error("Failed to get MF agents", err) return fmt.Errorf("failed to get MF agents: %w", err)
services.ResponseInternalServerError500ProcessError(w, err)
return
} }
defer resp.Body.Close() defer resp.Body.Close()
@@ -100,17 +118,14 @@ func PostCDREventFrom(w http.ResponseWriter, r *http.Request) {
} }
if err := json.NewDecoder(resp.Body).Decode(&agentResp); err != nil { if err := json.NewDecoder(resp.Body).Decode(&agentResp); err != nil {
log.Error("Failed to decode MF agents response", err) return fmt.Errorf("failed to decode MF agent response: %w", err)
services.ResponseInternalServerError500ProcessError(w, err)
return
} }
// 调用服务获取最新一个被分配工单的座席和下一个要分配的座席 // 调用服务获取最新一个被分配工单的座席和下一个要分配的座席
mfService := ueCallBackTicket.NewCallbackTicketService() mfService := ueCallBackTicket.NewCallbackTicketService()
lastAgentName, err := mfService.GetLastAssignedAgent() lastAgentName, err := mfService.GetLastAssignedAgent()
if err != nil { if err != nil {
log.Error("Failed to get last assigned agent", err) return fmt.Errorf("failed to get last assigned agent: %w", err)
// 可以继续执行,不返回错误
} }
// 选择下一个要分配的座席 // 选择下一个要分配的座席
@@ -132,9 +147,7 @@ func PostCDREventFrom(w http.ResponseWriter, r *http.Request) {
UpdatedAt: updatedAt, UpdatedAt: updatedAt,
} }
if err := mfService.InsertCallbackTicket(&ticket); err != nil { if err := mfService.InsertCallbackTicket(&ticket); err != nil {
log.Error("Failed to insert MF callback ticket", err) return fmt.Errorf("failed to insert MF callback ticket: %w", err)
// services.ResponseInternalServerError500ProcessError(w, err)
// return
} }
// 新工单分配后发送邮件通知 // 新工单分配后发送邮件通知
if selectedAgent.Email != "" { if selectedAgent.Email != "" {
@@ -164,21 +177,20 @@ func PostCDREventFrom(w http.ResponseWriter, r *http.Request) {
ticket.TicketId, ticket.CallerNumber) ticket.TicketId, ticket.CallerNumber)
go email.SendEmailWithGomail(emailCopy) // 异步发送 go email.SendEmailWithGomail(emailCopy) // 异步发送
} }
} }
} }
log.Warn("No available agents found for callback ticket") log.Warn("No available agents found for callback ticket")
return nil
} }
// MF网元类型特殊处理, 处理座席回拨的工单流转 func handleMFCDRCallBack(cdrEvent CDREvent) error {
if neTypeLower == "mf" && cdrEvent.CDR["recordType"] == "MTC" {
// 获取座席号码(主叫)和被叫号码 // 获取座席号码(主叫)和被叫号码
agentNumber, ok1 := cdrEvent.CDR["callerParty"].(string) agentNumber, ok1 := cdrEvent.CDR["callerParty"].(string)
callerNumber, ok2 := cdrEvent.CDR["calledParty"].(string) callerNumber, ok2 := cdrEvent.CDR["calledParty"].(string)
if !ok1 || !ok2 { if !ok1 || !ok2 {
log.Error("Invalid CDR format: missing callerParty or calledParty") return fmt.Errorf("invalid CDR format: missing callerParty or calledParty")
services.ResponseInternalServerError500ProcessError(w, fmt.Errorf("invalid CDR format"))
return
} }
// 获取通话时长 // 获取通话时长
@@ -188,9 +200,7 @@ func PostCDREventFrom(w http.ResponseWriter, r *http.Request) {
if durationInt, ok := cdrEvent.CDR["callDuration"].(int); ok { if durationInt, ok := cdrEvent.CDR["callDuration"].(int); ok {
callDuration = float64(durationInt) callDuration = float64(durationInt)
} else { } else {
log.Error("Invalid CDR format: callDuration is not a number") return fmt.Errorf("invalid CDR format: callDuration is not a number")
services.ResponseInternalServerError500ProcessError(w, fmt.Errorf("invalid CDR format"))
return
} }
} }
@@ -198,16 +208,12 @@ func PostCDREventFrom(w http.ResponseWriter, r *http.Request) {
mfService := ueCallBackTicket.NewCallbackTicketService() mfService := ueCallBackTicket.NewCallbackTicketService()
ticket, err := mfService.FindCallbackTicketByAgentAndCaller(agentNumber, callerNumber) ticket, err := mfService.FindCallbackTicketByAgentAndCaller(agentNumber, callerNumber)
if err != nil { if err != nil {
log.Error("Failed to find callback ticket", err) return fmt.Errorf("failed to find callback ticket: %w", err)
services.ResponseInternalServerError500ProcessError(w, err)
return
} }
if ticket == nil { if ticket == nil {
// 没有找到对应的工单,可能是手动呼叫,不处理 // 没有找到对应的工单,可能是手动呼叫,不处理
log.Warn(fmt.Sprintf("No callback ticket found for agent %s and caller %s", agentNumber, callerNumber)) return fmt.Errorf("no callback ticket found for agent %s and caller %s", agentNumber, callerNumber)
services.ResponseStatusOK204NoContent(w)
return
} }
// 获取通话信息 // 获取通话信息
@@ -217,13 +223,9 @@ func PostCDREventFrom(w http.ResponseWriter, r *http.Request) {
// 处理回拨结果并更新工单 // 处理回拨结果并更新工单
if err := mfService.ProcessCallbackResult(ticket, callDuration, seizureTime, releaseTime, cause); err != nil { if err := mfService.ProcessCallbackResult(ticket, callDuration, seizureTime, releaseTime, cause); err != nil {
log.Error("Failed to process callback result", err) return fmt.Errorf("failed to process callback result: %w", err)
services.ResponseInternalServerError500ProcessError(w, err)
return
} }
log.Info(fmt.Sprintf("Successfully processed callback for ticket %d", ticket.TicketId)) log.Info(fmt.Sprintf("Successfully processed callback for ticket %d", ticket.TicketId))
} return nil
services.ResponseStatusOK204NoContent(w)
} }