feat: psap support ticket notification

features/ue/mf_callback_ticket/service.go

@@ -5,6 +5,7 @@ import (
 	"time"
 
 	"be.ems/lib/dborm"
+	"be.ems/lib/email"
 	"gorm.io/gorm"
 )
 
@@ -347,6 +348,15 @@ func (s *CallbackTicketService) UpdateTicketToTimeout(ticket *CallbackTicket, or
 	lastAgent := ticket.AgentName
 	newAgent := s.SelectNextAgent(agents, lastAgent)
 
+	// 查找新座席邮箱
+	newAgentEmail := ""
+	for _, agent := range agents {
+		if agent.Name == newAgent {
+			newAgentEmail = agent.Email
+			break
+		}
+	}
+
 	// 3. 创建新工单
 	newTicket := CallbackTicket{
 		CallerNumber: ticket.CallerNumber,
@@ -363,5 +373,12 @@ func (s *CallbackTicketService) UpdateTicketToTimeout(ticket *CallbackTicket, or
 		return fmt.Errorf("创建新工单失败: %w", err)
 	}
 
+	// 新工单分配后发送邮件通知
+	if newAgentEmail != "" {
+		subject := "新工单自动重建通知"
+		body := fmt.Sprintf("您被分配了一个自动重建的回拨工单，主叫号码：%s", newTicket.CallerNumber)
+		go email.SendEmail(newAgentEmail, subject, body)
+	}
+
 	return nil
 }