feat: psap support ticket notification

features/cdr/cdrevent.go

@@ -11,6 +11,7 @@ import (
 	"be.ems/lib/config"
 	"be.ems/lib/core/ctx"
 	"be.ems/lib/dborm"
+	"be.ems/lib/email"
 	"be.ems/lib/log"
 	"be.ems/lib/services"
 	neService "be.ems/src/modules/network_element/service"
@@ -115,6 +116,15 @@ func PostCDREventFrom(w http.ResponseWriter, r *http.Request) {
 		// 选择下一个要分配的座席
 		selectedAgent := mfService.SelectNextAgent(agentResp.Data, lastAgent)
 
+		// 获取分配座席的邮箱
+		agentEmail := ""
+		for _, agent := range agentResp.Data {
+			if agent.Name == selectedAgent {
+				agentEmail = agent.Email
+				break
+			}
+		}
+
 		// 创建回调工单
 		var updatedAt *int64 = nil
 		ticket := ueCallBackTicket.CallbackTicket{
@@ -133,6 +143,12 @@ func PostCDREventFrom(w http.ResponseWriter, r *http.Request) {
 			// services.ResponseInternalServerError500ProcessError(w, err)
 			// return
 		}
+		// 新工单分配后发送邮件通知
+		if agentEmail != "" {
+			subject := "新工单分配通知"
+			body := fmt.Sprintf("您被分配了一个新的回拨工单，主叫号码：%s", ticket.CallerNumber)
+			go email.SendEmail(agentEmail, subject, body) // 异步发送
+		}
 	}
 
 	// MF网元类型特殊处理, 处理座席回拨的工单流转

features/ue/mf_callback_ticket/service.go

@@ -5,6 +5,7 @@ import (
 	"time"
 
 	"be.ems/lib/dborm"
+	"be.ems/lib/email"
 	"gorm.io/gorm"
 )
 
@@ -347,6 +348,15 @@ func (s *CallbackTicketService) UpdateTicketToTimeout(ticket *CallbackTicket, or
 	lastAgent := ticket.AgentName
 	newAgent := s.SelectNextAgent(agents, lastAgent)
 
+	// 查找新座席邮箱
+	newAgentEmail := ""
+	for _, agent := range agents {
+		if agent.Name == newAgent {
+			newAgentEmail = agent.Email
+			break
+		}
+	}
+
 	// 3. 创建新工单
 	newTicket := CallbackTicket{
 		CallerNumber: ticket.CallerNumber,
@@ -363,5 +373,12 @@ func (s *CallbackTicketService) UpdateTicketToTimeout(ticket *CallbackTicket, or
 		return fmt.Errorf("创建新工单失败: %w", err)
 	}
 
+	// 新工单分配后发送邮件通知
+	if newAgentEmail != "" {
+		subject := "新工单自动重建通知"
+		body := fmt.Sprintf("您被分配了一个自动重建的回拨工单，主叫号码：%s", newTicket.CallerNumber)
+		go email.SendEmail(newAgentEmail, subject, body)
+	}
+
 	return nil
 }