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feat: support ticket settings in OMC

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This commit is contained in:
zhangsz
2025-07-08 14:45:46 +08:00
parent 39ae16cf42
commit 8d76d68b96
11 changed files with 306 additions and 72 deletions
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9
features/ue/mf_callback_ticket/service.go
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@@ -2,6 +2,7 @@ package mf_callback_ticket
import (
"fmt"
"strings"
"time"
"be.ems/lib/config"
@@ -391,14 +392,14 @@ func (s *CallbackTicketService) UpdateTicketToTimeout(ticket *CallbackTicket, or
// 添加配置中的原始收件人（如管理员、监控人员等）
if len(emailConfig.To) > 0 {
recipients = append(recipients, emailConfig.To...)
recipients = append(recipients, strings.Split(emailConfig.To, ",")...)
}
// 添加当前工单的座席邮箱
recipients = append(recipients, ticket.AgentEmail)
// 去重处理（避免重复邮箱）
emailCopy.To = email.RemoveDuplicateEmails(recipients)
emailCopy.To = strings.Join(email.RemoveDuplicateEmails(recipients), ",")
// 设置邮件主题和内容
emailCopy.Subject = "新工单自动重建通知"
@@ -484,14 +485,14 @@ func (s *CallbackTicketService) BatchUpdateTimeoutTickets(tickets []CallbackTick
// 添加配置中的原始收件人（如管理员、监控人员等）
if len(emailConfig.To) > 0 {
recipients = append(recipients, emailConfig.To...)
recipients = append(recipients, strings.Split(emailConfig.To, ",")...)
}
// 添加当前工单的座席邮箱
recipients = append(recipients, ticket.AgentEmail)
// 去重处理（避免重复邮箱）
emailCopy.To = email.RemoveDuplicateEmails(recipients)
emailCopy.To = strings.Join(email.RemoveDuplicateEmails(recipients), ",")
// 设置邮件主题和内容
emailCopy.Subject = "新工单自动重建通知"