feat: ticket enhancemnet

restagent/etc/psap.yaml

@@ -1,25 +1,25 @@
 ticket:
   notifcation:
-    enabled: true
-    type: [smtp, sms]
     smtp:
-      host: mail.smtp.com
+      enabled: true
+      host: mail.agrandtech.com
       port: 25
-      user: smtpext@smtp.com
-      password: "1000smtp@omc!"
+      username: smtpext@agrandtech.com
+      # 注意：密码中如果包含特殊字符（如@、#、$等），
+      # 需要使用双引号括起来，避免解析错误
+      # 例如：password: "1000smtp@omc!"      
+      password: Smtp123@agt
       tlsSkipVerify: true    
       from: restagent@localhost
-      to: support@localhost
-      subject: "Ticket Notification"
-      body: "A new ticket has been created with ID: {{.ID}} and Subject: {{.Subject}}"
-    sms:
-      enabled: false
-      provider: twilio
-      account: "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
-      token: "your_auth_token"
-      from: "+1234567890"
-      to: "+0987654321"
-  timeout: 
-    create: 60
-    update: 60
-    close: 60
+      to: 
+        - simonzhangsz@outlook.com  # 可以是多个收件人
+        - shuzone@126.com
+  timeout:          # 超时设置
+    # 这些时间单位是分钟
+    # 注意：这些时间是相对于工单创建时间的
+    # 例如：new: 60分钟，inProgress: 60分钟
+    new: 1
+    inProgress: 60
+    noAnswer1: 240
+    noAnswer2: 480
+    nearlyTimeout: 20

restagent/etc/restconf.yaml

@@ -203,3 +203,8 @@ staticFile:
   upload:
     prefix: "/upload"
     dir: "./upload"
+
+# PSAP RESTCONF配置
+psapConfig:
+  enabled: true
+  file: ./etc/psap.yaml