feat: ticket enhancemnet

features/cdr/cdrevent.go

@@ -132,16 +132,39 @@ func PostCDREventFrom(w http.ResponseWriter, r *http.Request) {
 				CreatedAt:    time.Now().UnixMicro(),
 				UpdatedAt:    updatedAt,
 			}
-			if err := mfService.InsertCallbackTicket(ticket); err != nil {
+			if err := mfService.InsertCallbackTicket(&ticket); err != nil {
 				log.Error("Failed to insert MF callback ticket", err)
 				// services.ResponseInternalServerError500ProcessError(w, err)
 				// return
 			}
 			// 新工单分配后发送邮件通知
 			if selectedAgent.Email != "" {
-				subject := "新工单分配通知"
-				body := fmt.Sprintf("您被分配了一个新的回拨工单，主叫号码：%s", ticket.CallerNumber)
-				go email.SendEmail(selectedAgent.Email, subject, body) // 异步发送
+				// 发送邮件通知
+				emailConfig := config.GetSMTPConfig()
+				if emailConfig != nil && emailConfig.Enabled {
+					// 创建配置副本，避免修改全局配置
+					emailCopy := *emailConfig // 浅拷贝结构体
+
+					// 合并配置中的To地址和当前工单的座席邮箱
+					var recipients []string
+
+					// 添加配置中的原始收件人（如管理员、监控人员等）
+					if len(emailConfig.To) > 0 {
+						recipients = append(recipients, emailConfig.To...)
+					}
+
+					// 添加当前工单的座席邮箱
+					recipients = append(recipients, ticket.AgentEmail)
+
+					// 去重处理（避免重复邮箱）
+					emailCopy.To = email.RemoveDuplicateEmails(recipients)
+
+					// 设置邮件主题和内容
+					emailCopy.Subject = "新工单分配通知"
+					emailCopy.Body = fmt.Sprintf("您被分配了一个新的回拨工单(编号:%d, 主叫号码：%s), 请及时处理.",
+						ticket.TicketId, ticket.CallerNumber)
+					go email.SendEmailWithGomail(emailCopy) // 异步发送
+				}
 			}
 		}
 		log.Warn("No available agents found for callback ticket")