diff --git a/database/install/sys_dict_data0.sql b/database/install/sys_dict_data0.sql
index ebdcb834..2f6f9e92 100644
--- a/database/install/sys_dict_data0.sql
+++ b/database/install/sys_dict_data0.sql
@@ -169,4 +169,13 @@ INSERT INTO `sys_dict_data` VALUES (141, 22, 'dictData.cdr_cause_code.42', '42',
 INSERT INTO `sys_dict_data` VALUES (142, 23, 'dictData.cdr_cause_code.47', '47', 'cdr_cause_code', '', '', '1', 'supervisor', 1712720201349, '', 0, '');
 INSERT INTO `sys_dict_data` VALUES (143, 30, 'dictData.cdr_cause_code.50', '50', 'cdr_cause_code', '', '', '1', 'supervisor', 1712720201349, '', 0, '');
 
+-- psap callback status
+INSERT INTO `sys_dict_data` VALUES (500, 500, 'callback.status.NEW', 'NEW', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784015598, '', 0, NULL);
+INSERT INTO `sys_dict_data` VALUES (501, 501, 'callback.status.IN_PROGRESS', 'IN_PROGRESS', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784045911, '', 0, NULL);
+INSERT INTO `sys_dict_data` VALUES (502, 502, 'callback.status.NO_ANSWER_1', 'NO_ANSWER_1', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784070706, '', 0, NULL);
+INSERT INTO `sys_dict_data` VALUES (503, 503, 'callback.status.NO_ANSWER_2', 'NO_ANSWER_2', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784078301, '', 0, NULL);
+INSERT INTO `sys_dict_data` VALUES (504, 504, 'callback.status.TIMEOUT', 'TIMEOUT', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784100809, '', 0, NULL);
+INSERT INTO `sys_dict_data` VALUES (505, 505, 'callback.status.PENDING', 'PENDING', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784115379, '', 0, NULL);
+INSERT INTO `sys_dict_data` VALUES (506, 506, 'callback.status.CLOSED', 'CLOSED', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784127612, '', 0, NULL);
+
 SET FOREIGN_KEY_CHECKS = 1;
diff --git a/database/install/sys_dict_data1_i18n_zh.sql b/database/install/sys_dict_data1_i18n_zh.sql
index afbf4727..8c2d4684 100644
--- a/database/install/sys_dict_data1_i18n_zh.sql
+++ b/database/install/sys_dict_data1_i18n_zh.sql
@@ -713,16 +713,17 @@ INSERT INTO `sys_dict_data` VALUES (2202, 2202, 'table.u_sub_user', 'UDM签约
 INSERT INTO `sys_dict_data` VALUES (2203, 2203, 'table.u_voip_auth', 'VoIP鉴权数据', 'i18n_zh', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
 INSERT INTO `sys_dict_data` VALUES (2204, 2204, 'table.u_ims_user', 'IMS签约用户', 'i18n_zh', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
 
+-- psap 座席相关字典数据
 INSERT INTO `sys_dict_data` VALUES (20000, 20000, 'menu.psap.agent', '座席', 'i18n_zh', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
-INSERT INTO `sys_dict_data` VALUES (20001, 20000, 'menu.psap.agent.callings', '并行话务', 'i18n_zh', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
-INSERT INTO `sys_dict_data` VALUES (20002, 20000, 'menu.psap.agent.callback', '回拨管理', 'i18n_zh', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
-INSERT INTO `sys_dict_data` VALUES (20003, 1, 'callback.status.NEW', '新建', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784015598, '', 0, NULL);
-INSERT INTO `sys_dict_data` VALUES (20004, 2, 'callback.status.IN_PROGRESS', '处理中', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784045911, '', 0, NULL);
-INSERT INTO `sys_dict_data` VALUES (20005, 3, 'callback.status.NO_ANSWER_1', '未应答1', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784070706, '', 0, NULL);
-INSERT INTO `sys_dict_data` VALUES (20006, 4, 'callback.status.NO_ANSWER_2', '未应答2', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784078301, '', 0, NULL);
-INSERT INTO `sys_dict_data` VALUES (20007, 5, 'callback.status.TIMEOUT', '超时', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784100809, '', 0, NULL);
-INSERT INTO `sys_dict_data` VALUES (20008, 6, 'callback.status.PENDING', '挂起', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784115379, '', 0, NULL);
-INSERT INTO `sys_dict_data` VALUES (20009, 7, 'callback.status.CLOSED', '关闭', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784127612, '', 0, NULL);
+INSERT INTO `sys_dict_data` VALUES (20001, 20001, 'menu.psap.agent.callings', '并行话务', 'i18n_zh', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
+INSERT INTO `sys_dict_data` VALUES (20002, 20002, 'menu.psap.agent.callback', '回拨管理', 'i18n_zh', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
+INSERT INTO `sys_dict_data` VALUES (20003, 20003, 'callback.status.NEW', '新建', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784015598, '', 0, NULL);
+INSERT INTO `sys_dict_data` VALUES (20004, 20004, 'callback.status.IN_PROGRESS', '处理中', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784045911, '', 0, NULL);
+INSERT INTO `sys_dict_data` VALUES (20005, 20005, 'callback.status.NO_ANSWER_1', '未应答1', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784070706, '', 0, NULL);
+INSERT INTO `sys_dict_data` VALUES (20006, 20006, 'callback.status.NO_ANSWER_2', '未应答2', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784078301, '', 0, NULL);
+INSERT INTO `sys_dict_data` VALUES (20007, 20007, 'callback.status.TIMEOUT', '超时', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784100809, '', 0, NULL);
+INSERT INTO `sys_dict_data` VALUES (20008, 20008, 'callback.status.PENDING', '挂起', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784115379, '', 0, NULL);
+INSERT INTO `sys_dict_data` VALUES (20009, 20009, 'callback.status.CLOSED', '关闭', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784127612, '', 0, NULL);
 INSERT INTO `sys_dict_data` VALUES (20010, 20010, 'job.export.cdr.mf', '定期导出MF话单', 'i18n_zh', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
 INSERT INTO `sys_dict_data` VALUES (20011, 20011, 'job.psap.ticket.monitor', '回拨工单监控', 'i18n_zh', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
 
diff --git a/database/install/sys_dict_data2_i18n_en.sql b/database/install/sys_dict_data2_i18n_en.sql
index 2e9b2a93..0ac95ae5 100644
--- a/database/install/sys_dict_data2_i18n_en.sql
+++ b/database/install/sys_dict_data2_i18n_en.sql
@@ -713,16 +713,17 @@ INSERT INTO `sys_dict_data` VALUES (4202, 4202, 'table.u_sub_user', 'UDM Subscri
 INSERT INTO `sys_dict_data` VALUES (4203, 4203, 'table.u_voip_auth', 'VoIP Authentication', 'i18n_en', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
 INSERT INTO `sys_dict_data` VALUES (4204, 4204, 'table.u_ims_user', 'IMS Subscribers', 'i18n_en', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
 
+-- PSAP Menu and Data Dictionary
 INSERT INTO `sys_dict_data` VALUES (25000, 25000, 'menu.psap.agent', 'Agent', 'i18n_en', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
-INSERT INTO `sys_dict_data` VALUES (25001, 25000, 'menu.psap.agent.callings', 'Calling Info', 'i18n_en', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
-INSERT INTO `sys_dict_data` VALUES (25002, 25000, 'menu.psap.agent.callback', 'CallBack Management', 'i18n_en', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
-INSERT INTO `sys_dict_data` VALUES (25003, 1, 'callback.status.NEW', 'NEW', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784015598, '', 0, NULL);
-INSERT INTO `sys_dict_data` VALUES (25004, 2, 'callback.status.IN_PROGRESS', 'IN_PROGRESS', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784045911, '', 0, NULL);
-INSERT INTO `sys_dict_data` VALUES (25005, 3, 'callback.status.NO_ANSWER_1', 'NO_ANSWER_1', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784070706, '', 0, NULL);
-INSERT INTO `sys_dict_data` VALUES (25006, 4, 'callback.status.NO_ANSWER_2', 'NO_ANSWER_2', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784078301, '', 0, NULL);
-INSERT INTO `sys_dict_data` VALUES (25007, 5, 'callback.status.TIMEOUT', 'TIMEOUT', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784100809, '', 0, NULL);
-INSERT INTO `sys_dict_data` VALUES (25008, 6, 'callback.status.PENDING', 'PENDING', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784115379, '', 0, NULL);
-INSERT INTO `sys_dict_data` VALUES (25009, 7, 'callback.status.CLOSED', 'CLOSED', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784127612, '', 0, NULL);
+INSERT INTO `sys_dict_data` VALUES (25001, 25001, 'menu.psap.agent.callings', 'Calling Info', 'i18n_en', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
+INSERT INTO `sys_dict_data` VALUES (25002, 25002, 'menu.psap.agent.callback', 'CallBack Management', 'i18n_en', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
+INSERT INTO `sys_dict_data` VALUES (25003, 25003, 'callback.status.NEW', 'NEW', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784015598, '', 0, NULL);
+INSERT INTO `sys_dict_data` VALUES (25004, 25004, 'callback.status.IN_PROGRESS', 'IN_PROGRESS', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784045911, '', 0, NULL);
+INSERT INTO `sys_dict_data` VALUES (25005, 25005, 'callback.status.NO_ANSWER_1', 'NO_ANSWER_1', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784070706, '', 0, NULL);
+INSERT INTO `sys_dict_data` VALUES (25006, 25006, 'callback.status.NO_ANSWER_2', 'NO_ANSWER_2', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784078301, '', 0, NULL);
+INSERT INTO `sys_dict_data` VALUES (25007, 25007, 'callback.status.TIMEOUT', 'TIMEOUT', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784100809, '', 0, NULL);
+INSERT INTO `sys_dict_data` VALUES (25008, 25008, 'callback.status.PENDING', 'PENDING', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784115379, '', 0, NULL);
+INSERT INTO `sys_dict_data` VALUES (25009, 25009, 'callback.status.CLOSED', 'CLOSED', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784127612, '', 0, NULL);
 INSERT INTO `sys_dict_data` VALUES (25010, 25010, 'job.export.cdr.mf', 'Regularly Export MF CDR', 'i18n_en', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
 INSERT INTO `sys_dict_data` VALUES (25011, 25011, 'job.psap.ticket.monitor', 'Callback Ticket Monitor', 'i18n_en', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
 
diff --git a/database/install/sys_job.sql b/database/install/sys_job.sql
index 61a0b7f8..31d12e79 100644
--- a/database/install/sys_job.sql
+++ b/database/install/sys_job.sql
@@ -38,6 +38,6 @@ INSERT INTO `sys_job` VALUES (9, 'job.getStateFromNE', 'SYSTEM', 'getStateFromNE
 INSERT INTO `sys_job` VALUES (10, 'job.genNeStateAlarm', 'SYSTEM', 'genNeStateAlarm', '{\"alarmID\":\"HXEMSSM10000\",\"alarmCode\":10000,\"alarmTitle\":\"The system state is abnormal\",\"neType\":\"OMC\",\"alarmType\":\"EquipmentAlarm\",\"origSeverity\": \"Major\",\"objectName\":\"EMS;SystemManagement;Heartbeat\",\"objectType\":\"SystemState\",\"specificProblem\":\"Alarm cause: the system state of target NE has not been received for {threshold} seconds\", \"specificProblemID\":\"AC10000\",\"threshold\":30}', '0/5 * * * * ?', '3', '0', '1', '0', 'supervisor', 1698478134842, 'admin', 1713781643031, 'job.genNeStateAlarmRemark');
 INSERT INTO `sys_job` VALUES (15, 'job.removeExportedFiles', 'SYSTEM', 'removeFile', '[{\"filePath\":\"/usr/local/omc/backup/mf_cdr\",\"maxDays\":30}]', '0 10 0 * * ?', '3', '0', '1', '1', 'supervisor', 1698478134842, 'admin', 1728634085631, '');
 INSERT INTO `sys_job` VALUES (100, 'job.export.cdr.mf', 'SYSTEM', 'exportTable', '{\"duration\":1,\"tableName\":\"cdr_event_mf\",\"columns\":\"id,JSON_UNQUOTE(JSON_EXTRACT(cdr_json,\'$.recordType\')) as recordType,JSON_UNQUOTE(JSON_EXTRACT(cdr_json,\'$.callerParty\')) as callerParty,JSON_UNQUOTE(JSON_EXTRACT(cdr_json,\'$.calledParty\')) as calledParty,JSON_UNQUOTE(JSON_EXTRACT(cdr_json,\'$.seizureTime\')) as seizureTime,JSON_UNQUOTE(JSON_EXTRACT(cdr_json,\'$.answerTime\')) as answerTime,JSON_UNQUOTE(JSON_EXTRACT(cdr_json,\'$.releaseTime\')) as releaseTime,JSON_UNQUOTE(JSON_EXTRACT(cdr_json,\'$.callDuration\')) as callDuration,JSON_UNQUOTE(JSON_EXTRACT(cdr_json,\'$.recordPath\')) as recordPath,JSON_UNQUOTE(JSON_EXTRACT(cdr_json,\'$.msdData\')) as msdData,JSON_UNQUOTE(JSON_EXTRACT(cdr_json,\'$.serviceResult\')) as serviceResult\",\"timeCol\":\"timestamp\",\"timeUnit\":\"second\",\"extras\":\"\",\"filePath\":\"/usr/local/omc/backup/mf_cdr\"}', '0 40 0 * * ?', '3', '0', '1', '1', 'admin', (UNIX_TIMESTAMP(NOW(3)) * 1000), '', NULL, '');
-INSERT INTO `sys_job` VALUES (101, 'job.psap.ticket.monitor', 'SYSTEM', 'psap_ticket_monitor', '{}', '0/5 * * * * ?', '3', '0', '1', '1', 'admin', (UNIX_TIMESTAMP(NOW(3)) * 1000), '', NULL, '');
+INSERT INTO `sys_job` VALUES (101, 'job.psap.ticket.monitor', 'SYSTEM', 'psap_ticket_monitor', '', '0/5 * * * * ?', '3', '0', '1', '1', 'admin', (UNIX_TIMESTAMP(NOW(3)) * 1000), '', NULL, '');
 
 SET FOREIGN_KEY_CHECKS = 1;
diff --git a/database/upgrade/sys_dict_data0.sql b/database/upgrade/sys_dict_data0.sql
new file mode 100644
index 00000000..1d3c24cd
--- /dev/null
+++ b/database/upgrade/sys_dict_data0.sql
@@ -0,0 +1,17 @@
+SET NAMES utf8mb4;
+SET FOREIGN_KEY_CHECKS = 0;
+
+-- ----------------------------
+-- Table structure for sys_dict_data
+-- ----------------------------
+
+-- psap callback status
+INSERT IGNORE INTO `sys_dict_data` VALUES (500, 500, 'callback.status.NEW', 'NEW', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784015598, '', 0, NULL);
+INSERT IGNORE INTO `sys_dict_data` VALUES (501, 501, 'callback.status.IN_PROGRESS', 'IN_PROGRESS', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784045911, '', 0, NULL);
+INSERT IGNORE INTO `sys_dict_data` VALUES (502, 502, 'callback.status.NO_ANSWER_1', 'NO_ANSWER_1', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784070706, '', 0, NULL);
+INSERT IGNORE INTO `sys_dict_data` VALUES (503, 503, 'callback.status.NO_ANSWER_2', 'NO_ANSWER_2', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784078301, '', 0, NULL);
+INSERT IGNORE INTO `sys_dict_data` VALUES (504, 504, 'callback.status.TIMEOUT', 'TIMEOUT', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784100809, '', 0, NULL);
+INSERT IGNORE INTO `sys_dict_data` VALUES (505, 505, 'callback.status.PENDING', 'PENDING', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784115379, '', 0, NULL);
+INSERT IGNORE INTO `sys_dict_data` VALUES (506, 506, 'callback.status.CLOSED', 'CLOSED', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784127612, '', 0, NULL);
+
+SET FOREIGN_KEY_CHECKS = 1;
diff --git a/database/upgrade/upg_cb_message.sql b/database/upgrade/upg_cb_message.sql
new file mode 100755
index 00000000..91da1337
--- /dev/null
+++ b/database/upgrade/upg_cb_message.sql
@@ -0,0 +1,36 @@
+/*
+ Navicat Premium Data Transfer
+
+ Source Server         : omc@192.168.2.223-psap
+ Source Server Type    : MariaDB
+ Source Server Version : 100622 (10.6.22-MariaDB-0ubuntu0.22.04.1)
+ Source Host           : 192.168.2.223:33066
+ Source Schema         : psap_db
+
+ Target Server Type    : MariaDB
+ Target Server Version : 100622 (10.6.22-MariaDB-0ubuntu0.22.04.1)
+ File Encoding         : 65001
+
+ Date: 30/06/2025 16:39:13
+*/
+
+SET NAMES utf8mb4;
+SET FOREIGN_KEY_CHECKS = 0;
+
+-- ----------------------------
+-- Table structure for cb_message
+-- ----------------------------
+CREATE TABLE IF NOT EXISTS `cb_message`  (
+  `id` bigint(20) NOT NULL AUTO_INCREMENT,
+  `ne_type` varchar(32) CHARACTER SET utf8mb4 COLLATE utf8mb4_general_ci NULL DEFAULT NULL,
+  `ne_id` varchar(32) CHARACTER SET utf8mb4 COLLATE utf8mb4_general_ci NULL DEFAULT NULL,
+  `message_json` varchar(2048) CHARACTER SET utf8mb4 COLLATE utf8mb4_general_ci NULL DEFAULT NULL,
+  `status` enum('ACTIVE','INACTIVE') CHARACTER SET utf8mb4 COLLATE utf8mb4_general_ci NULL DEFAULT 'INACTIVE',
+  `created_at` bigint(20) NULL DEFAULT current_timestamp(),
+  `updated_at` bigint(20) NULL DEFAULT NULL,
+  PRIMARY KEY (`id`) USING BTREE,
+  INDEX `id`(`id`) USING BTREE,
+  INDEX `idx_ne_time`(`ne_type`, `ne_id`, `created_at`) USING BTREE
+) ENGINE = InnoDB AUTO_INCREMENT = 11 CHARACTER SET = utf8mb4 COLLATE = utf8mb4_general_ci COMMENT = 'CDR事件_MF' ROW_FORMAT = Dynamic;
+
+SET FOREIGN_KEY_CHECKS = 1;
diff --git a/database/upgrade/upg_sys_dict_data_en.sql b/database/upgrade/upg_sys_dict_data_en.sql
index 1540f8bc..0598ab9e 100644
--- a/database/upgrade/upg_sys_dict_data_en.sql
+++ b/database/upgrade/upg_sys_dict_data_en.sql
@@ -1,6 +1,17 @@
 SET FOREIGN_KEY_CHECKS=0;
 
-INSERT IGNORE INTO `sys_dict_data` (`dict_code`, `dict_sort`, `dict_label`, `dict_value`, `dict_type`, `tag_class`, `tag_type`, `status`, `create_by`, `create_time`, `update_by`, `update_time`, `remark`) VALUES (25010, 25010, 'job.export.cdr.mf', 'Regularly Export MF CDR', 'i18n_en', '', '', '1', 'supervisor', (UNIX_TIMESTAMP(NOW(3)) * 1000), '', 0, '');
-INSERT IGNORE INTO `sys_dict_data` (`dict_code`, `dict_sort`, `dict_label`, `dict_value`, `dict_type`, `tag_class`, `tag_type`, `status`, `create_by`, `create_time`, `update_by`, `update_time`, `remark`) VALUES (25011, 25011, 'job.psap.ticket.monitor', 'Callback Ticket Monitor', 'i18n_en', '', '', '1', 'supervisor', (UNIX_TIMESTAMP(NOW(3)) * 1000), '', 0, '');
+-- PSAP Menu and Data Dictionary
+INSERT IGNORE INTO `sys_dict_data` VALUES (25000, 25000, 'menu.psap.agent', 'Agent', 'i18n_en', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
+INSERT IGNORE INTO `sys_dict_data` VALUES (25001, 25001, 'menu.psap.agent.callings', 'Calling Info', 'i18n_en', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
+INSERT IGNORE INTO `sys_dict_data` VALUES (25002, 25002, 'menu.psap.agent.callback', 'CallBack Management', 'i18n_en', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
+INSERT IGNORE INTO `sys_dict_data` VALUES (25003, 25003, 'callback.status.NEW', 'NEW', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784015598, '', 0, NULL);
+INSERT IGNORE INTO `sys_dict_data` VALUES (25004, 25004, 'callback.status.IN_PROGRESS', 'IN_PROGRESS', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784045911, '', 0, NULL);
+INSERT IGNORE INTO `sys_dict_data` VALUES (25005, 25005, 'callback.status.NO_ANSWER_1', 'NO_ANSWER_1', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784070706, '', 0, NULL);
+INSERT IGNORE INTO `sys_dict_data` VALUES (25006, 25006, 'callback.status.NO_ANSWER_2', 'NO_ANSWER_2', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784078301, '', 0, NULL);
+INSERT IGNORE INTO `sys_dict_data` VALUES (25007, 25007, 'callback.status.TIMEOUT', 'TIMEOUT', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784100809, '', 0, NULL);
+INSERT IGNORE INTO `sys_dict_data` VALUES (25008, 25008, 'callback.status.PENDING', 'PENDING', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784115379, '', 0, NULL);
+INSERT IGNORE INTO `sys_dict_data` VALUES (25009, 25009, 'callback.status.CLOSED', 'CLOSED', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784127612, '', 0, NULL);
+INSERT IGNORE INTO `sys_dict_data` VALUES (25010, 25010, 'job.export.cdr.mf', 'Regularly Export MF CDR', 'i18n_en', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
+INSERT IGNORE INTO `sys_dict_data` VALUES (25011, 25011, 'job.psap.ticket.monitor', 'Callback Ticket Monitor', 'i18n_en', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
 
 SET FOREIGN_KEY_CHECKS=1;
\ No newline at end of file
diff --git a/database/upgrade/upg_sys_dict_data_zh.sql b/database/upgrade/upg_sys_dict_data_zh.sql
index 44c7d4fc..87b77ff3 100644
--- a/database/upgrade/upg_sys_dict_data_zh.sql
+++ b/database/upgrade/upg_sys_dict_data_zh.sql
@@ -1,6 +1,17 @@
 SET FOREIGN_KEY_CHECKS=0;
 
-INSERT IGNORE INTO `sys_dict_data` (`dict_code`, `dict_sort`, `dict_label`, `dict_value`, `dict_type`, `tag_class`, `tag_type`, `status`, `create_by`, `create_time`, `update_by`, `update_time`, `remark`) VALUES (20010, 20010, 'job.export.cdr.mf', '定期导出MF话单', 'i18n_zh', '', '', '1', 'supervisor', (UNIX_TIMESTAMP(NOW(3)) * 1000), '', 0, '');
-INSERT IGNORE INTO `sys_dict_data` (`dict_code`, `dict_sort`, `dict_label`, `dict_value`, `dict_type`, `tag_class`, `tag_type`, `status`, `create_by`, `create_time`, `update_by`, `update_time`, `remark`) VALUES (20011, 20011, 'job.psap.ticket.monitor', '回拨工单监控', 'i18n_zh', '', '', '1', 'supervisor', (UNIX_TIMESTAMP(NOW(3)) * 1000), '', 0, '');
+-- psap 座席相关字典数据
+INSERT IGNORE INTO `sys_dict_data` VALUES (20000, 20000, 'menu.psap.agent', '座席', 'i18n_zh', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
+INSERT IGNORE INTO `sys_dict_data` VALUES (20001, 20001, 'menu.psap.agent.callings', '并行话务', 'i18n_zh', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
+INSERT IGNORE INTO `sys_dict_data` VALUES (20002, 20002, 'menu.psap.agent.callback', '回拨管理', 'i18n_zh', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
+INSERT IGNORE INTO `sys_dict_data` VALUES (20003, 20003, 'callback.status.NEW', '新建', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784015598, '', 0, NULL);
+INSERT IGNORE INTO `sys_dict_data` VALUES (20004, 20004, 'callback.status.IN_PROGRESS', '处理中', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784045911, '', 0, NULL);
+INSERT IGNORE INTO `sys_dict_data` VALUES (20005, 20005, 'callback.status.NO_ANSWER_1', '未应答1', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784070706, '', 0, NULL);
+INSERT IGNORE INTO `sys_dict_data` VALUES (20006, 20006, 'callback.status.NO_ANSWER_2', '未应答2', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784078301, '', 0, NULL);
+INSERT IGNORE INTO `sys_dict_data` VALUES (20007, 20007, 'callback.status.TIMEOUT', '超时', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784100809, '', 0, NULL);
+INSERT IGNORE INTO `sys_dict_data` VALUES (20008, 20008, 'callback.status.PENDING', '挂起', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784115379, '', 0, NULL);
+INSERT IGNORE INTO `sys_dict_data` VALUES (20009, 20009, 'callback.status.CLOSED', '关闭', 'callback_status', NULL, NULL, '1', 'supervisor', 1749784127612, '', 0, NULL);
+INSERT IGNORE INTO `sys_dict_data` VALUES (20010, 20010, 'job.export.cdr.mf', '定期导出MF话单', 'i18n_zh', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
+INSERT IGNORE INTO `sys_dict_data` VALUES (20011, 20011, 'job.psap.ticket.monitor', '回拨工单监控', 'i18n_zh', '', '', '1', 'supervisor', 1721902269805, '', 0, '');
 
 SET FOREIGN_KEY_CHECKS=1;
\ No newline at end of file