feat: callback ticket features

src/modules/crontask/processor/psap_ticket_monitor/psap_ticket_monitor.go

@@ -0,0 +1,104 @@
+package psap_ticket_monitor
+
+import (
+	ueCallBackTicket "be.ems/features/ue/mf_callback_ticket"
+	"be.ems/lib/log"
+	"be.ems/src/framework/cron"
+	"be.ems/src/framework/logger"
+)
+
+var NewProcessor = &PsapTicketMonitor{
+	callbackTicketService: ueCallBackTicket.NewCallbackTicketService(),
+	count:                 0,
+}
+
+// PsapTicketMonitor 工单处理超时监控
+type PsapTicketMonitor struct {
+	callbackTicketService *ueCallBackTicket.CallbackTicketService // 回调工单服务
+	count                 int                                     // 执行次数
+}
+
+func (s *PsapTicketMonitor) Execute(data any) (any, error) {
+	s.count++ // 执行次数加一
+	options := data.(cron.JobData)
+	sysJob := options.SysJob
+	logger.Infof("执行工单监控任务 %v 任务ID %s", options.Repeat, sysJob.JobID)
+
+	// 返回结果，用于记录执行结果
+	result := map[string]any{
+		"count": s.count,
+	}
+
+	// 处理超时的NEW状态工单 (30分钟)
+	newTicketsUpdated, err := s.handleTimeoutTickets(
+		ueCallBackTicket.TicketStatusNew.Enum(),
+		30*60*1000000, // 30分钟(微秒)
+	)
+	if err != nil {
+		logger.Errorf("处理NEW状态超时工单失败: %v", err)
+	}
+	result["newTicketsUpdated"] = newTicketsUpdated
+
+	// 处理超时的IN_PROGRESS状态工单 (60分钟)
+	inProgressTicketsUpdated, err := s.handleTimeoutTickets(
+		ueCallBackTicket.TicketStatusInProgress.Enum(),
+		60*60*1000000, // 60分钟(微秒)
+	)
+	if err != nil {
+		logger.Errorf("处理IN_PROGRESS状态超时工单失败: %v", err)
+	}
+	result["inProgressTicketsUpdated"] = inProgressTicketsUpdated
+
+	// 处理超时的NO_ANSWER_1状态工单 (4小时)
+	noAnswer1TicketsUpdated, err := s.handleTimeoutTickets(
+		ueCallBackTicket.TicketStatusNoAnswer1.Enum(),
+		4*60*60*1000000, // 4小时(微秒)
+	)
+	if err != nil {
+		logger.Errorf("处理NO_ANSWER_1状态超时工单失败: %v", err)
+	}
+	result["noAnswer1TicketsUpdated"] = noAnswer1TicketsUpdated
+
+	// 处理超时的NO_ANSWER_2状态工单 (8小时)
+	noAnswer2TicketsUpdated, err := s.handleTimeoutTickets(
+		ueCallBackTicket.TicketStatusNoAnswer2.Enum(),
+		8*60*60*1000000, // 8小时(微秒)
+	)
+	if err != nil {
+		logger.Errorf("处理NO_ANSWER_2状态超时工单失败: %v", err)
+	}
+	result["noAnswer2TicketsUpdated"] = noAnswer2TicketsUpdated
+
+	// 汇总结果
+	totalUpdated := newTicketsUpdated + inProgressTicketsUpdated + noAnswer1TicketsUpdated + noAnswer2TicketsUpdated
+	result["totalUpdated"] = totalUpdated
+
+	logger.Infof("工单监控任务完成，共处理 %d 个超时工单", totalUpdated)
+	return result, nil
+}
+
+// handleTimeoutTickets 处理指定状态的超时工单
+func (s *PsapTicketMonitor) handleTimeoutTickets(status string, timeoutMicros int64) (int, error) {
+	// 查询超时的工单
+	tickets, err := s.callbackTicketService.FindTimeoutTickets(status, timeoutMicros)
+	if err != nil {
+		return 0, err
+	}
+
+	if len(tickets) == 0 {
+		return 0, nil // 没有超时工单
+	}
+
+	// 更新超时工单状态
+	var updatedCount int
+	for _, ticket := range tickets {
+		if err := s.callbackTicketService.UpdateTicketToTimeout(&ticket, status); err != nil {
+			log.Errorf("更新工单 %d 状态失败: %v", ticket.TicketId, err)
+			continue
+		}
+		updatedCount++
+		log.Infof("工单 %d 已更新为超时状态 (原状态: %s)", ticket.TicketId, status)
+	}
+
+	return updatedCount, nil
+}