feat: callback ticket features

features/ue/mf_callback_ticket/model.go

@@ -0,0 +1,115 @@
+package mf_callback_ticket
+
+import (
+	"fmt"
+	"strconv"
+	"strings"
+)
+
+type TicketStatus int
+
+// TicketStatus 工单状态
+const (
+	TicketStatusNull TicketStatus = iota // 未知状态
+	TicketStatusNew
+	TicketStatusInProgress
+	// TicketStatusFailed
+	TicketStatusNoAnswer1
+	TicketStatusNoAnswer2
+	// TicketStatusBusy
+	// TicketStatusCancelled
+	TicketStatusTimeout
+	TicketStatusPending
+	// TicketStatusAnswered
+	// TicketStatusCompleted
+	TicketStatusClosed
+)
+
+func (ts TicketStatus) Enum() string {
+	switch ts {
+	case TicketStatusNull:
+		return "NULL"
+	case TicketStatusNew:
+		return "NEW"
+	case TicketStatusInProgress:
+		return "IN_PROGRESS"
+	case TicketStatusNoAnswer1:
+		return "NO_ANSWER_1"
+	case TicketStatusNoAnswer2:
+		return "NO_ANSWER_2"
+	case TicketStatusTimeout:
+		return "TIMEOUT"
+	case TicketStatusPending:
+		return "PENDING"
+	case TicketStatusClosed:
+		return "CLOSED"
+	// 如果没有匹配的状态，返回未知状态
+	default:
+		return "UNKNOWN"
+	}
+}
+
+func (ts TicketStatus) String() string {
+	return fmt.Sprintf("%d", ts)
+}
+
+// ParseCallTag 将字符串转换为 CallTag 枚举类型
+func ParseCallTag(s string) TicketStatus {
+	if i, err := strconv.Atoi(s); err == nil {
+		return TicketStatus(i)
+	}
+	// 如果转换失败，则按名称匹配（忽略大小写）
+	switch strings.ToLower(s) {
+	case "NULL":
+		return TicketStatusNull
+	case "NEW":
+		return TicketStatusNew
+	case "IN_PROGRESS":
+		return TicketStatusInProgress
+	case "NO_ANSWER_1":
+		return TicketStatusNoAnswer1
+	case "NO_ANSWER_2":
+		return TicketStatusNoAnswer2
+	case "TIMEOUT":
+		return TicketStatusTimeout
+	case "PENDING":
+		return TicketStatusPending
+	case "CLOSED":
+		return TicketStatusClosed
+	case "":
+		// 如果字符串为空，则返回未知状态
+		return TicketStatusNull
+	default:
+		// 默认返回未知状态
+		return TicketStatusNull
+	}
+}
+
+// CallbackTicketQuery 查询条件结构体
+type CallbackTicketQuery struct {
+	CallerNumber string `form:"callerNumber"`
+	AgentName    string `form:"agentName"`
+	Status       string `form:"status"`
+	StartTime    string `form:"startTime"` // 创建时间范围-起始
+	EndTime      string `form:"endTime"`   // 创建时间范围-结束
+	PageNum      int    `form:"pageNum" binding:"required"`
+	PageSize     int    `form:"pageSize" binding:"required"`
+}
+
+// @Description VoLTE用户信息
+type CallbackTicket struct {
+	TicketId     int64  `json:"ticketId" gorm:"column:ticket_id"`                        // 工单ID
+	CallerNumber string `json:"callerNumber" gorm:"column:caller_number"`                // 主叫号码
+	CalleeNumber string `json:"calleeNumber" gorm:"column:callee_number"`                // 被叫号码
+	Status       string `json:"status" gorm:"column:status"`                             // 工单状态
+	AgentName    string `json:"agentName" gorm:"column:agent_name"`                      // 坐席名称
+	Comment      string `json:"comment" gorm:"column:comment"`                           // 工单备注
+	MsdData      string `json:"msdData" gorm:"column:msd_data"`                          // MSD数据
+	CreatedAt    int64  `json:"createdAt" gorm:"column:created_at"`                      // 创建时间
+	UpdatedAt    *int64 `json:"updatedAt" gorm:"column:updated_at;autoUpdateTime:false"` // 更新时间
+}
+
+// TableName 表名称
+func (*CallbackTicket) TableName() string {
+	return "mf_callback_ticket"
+}